Complaints and misconduct

An analysis of the factors causing overrepresentation of Black, Asian and minority ethnic solicitors in reports made to the SRA and in reports taken forward for investigation - Appendices A to E

31 October 2024

These appendices are part of the analysis of the factors causing overrepresentation of Black, Asian and minority ethnic solicitors in reports made to the SRA and in reports taken forward for investigation.

Overrepresentation of Black, Asian and minority ethnic solicitors in reports to the SRA: Perceptions from the profession on the factors driving reports

31 October 2024

The universities of York, Lancaster, and Cardiff were commissioned by the Solicitors Regulation Authority (SRA) to understand the reasons why there is overrepresentation of Black, Asian and minority ethnic solicitors in reports to the SRA. There are two main components to the research

Overrepresentation of Black, Asian and minority ethnic solicitors in reports to the SRA: the impact of socio-cognitive bias on the likelihood that people will complain about potential misconduct to the SRA

31 October 2024

The universities of York, Lancaster, and Cardiff were commissioned by the Solicitors Regulation Authority (SRA) to understand the reasons why there is overrepresentation of Black, Asian and minority ethnic solicitors in reports to the SRA.

Overrepresentation of Black, Asian and minority ethnic solicitors in reports to the SRA: Decision making at the assessment stage

31 October 2024

The universities of York, Lancaster, and Cardiff were commissioned by the Solicitors Regulation Authority (SRA) to understand the reasons why there is overrepresentation of Black, Asian and minority ethnic solicitors in reports to the SRA.

An analysis of the factors causing overrepresentation of Black, Asian and minority ethnic solicitors in reports made to the SRA and in reports taken forward for investigation

31 October 2024

The universities of York, Lancaster, and Cardiff were commissioned by the Solicitors Regulation Authority (SRA) to understand the reasons why there is overrepresentation of Black, Asian and minority ethnic solicitors in reports about potential misconduct they receive.

Overrepresentation of Black, Asian and minority ethnic solicitors in reports to the Solicitors Regulation Authority: final research report

31 October 2024

This research project was commissioned by the Solicitors Regulation Authority (SRA) to understand the factors causing overrepresentation of Black, Asian and minority ethnic solicitors in the first stages of its enforcement processes.

First Tier Complaints Report 2023

23 May 2024

Solicitors have a duty to provide a good standard of service, as we set out in our Principles and as set out in the Legal Services Act. Complaints are an important indicator of service quality. We ask firms to report annually to us on the number of complaints.

Overrepresentation of Black, Asian and minority ethnic solicitors in reports to the SRA: literature review

23 June 2023

The SRA has seen an overrepresentation of solicitors from Black, Asian and minority ethnic backgrounds in our enforcement processes and commissioned independent research into the societal and structural factors behind this.

First tier complaints report 2021-2022

1 February 2023

Publishing complaints data is part of our commitment to improve information about legal services. We ask firms to report annually to us on the number of complaints received from clients.

First tier complaints 2019-2020

10 July 2020

Solicitors have a duty to provide a good standard of service, as we set out in our mandatory Principles and as set out in the Legal Services Act. Complaints are an important indicator of service quality. We ask firms to report annually to us on the number of complaints: